Legal

Privacy Policy

Last updated: 27 March 2026

This Privacy Policy describes how VELA DIGITAL LTD ("Company", "we", "us", or "our") collects, uses, and shares information about you when you visit our website and use our services. We are registered in England and Wales (Company number: 16943334) with our registered address at 69 Loose Road, MAIDSTONE, ME15 7BY, United Kingdom.

1. Information We Collect

We collect information you provide directly to us, such as:

  • Contact information: Name, email address, company name.
  • Project details: Information you share when submitting a request or enquiry.
  • Communications: Emails, messages, and call notes exchanged with our team.

We also collect certain information automatically when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide our services.
  • Send project updates, proposals, and invoices.
  • Improve our website and service offerings.
  • Comply with legal obligations under UK law.
  • Send occasional marketing communications (with your consent, which you may withdraw at any time).

3. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following bases:

  • Contract performance: Where processing is necessary to deliver services you've requested.
  • Legitimate interests: For business development, security, and website improvement.
  • Consent: For marketing communications.
  • Legal obligation: Where required by applicable law.

4. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who help us operate our business (e.g., email delivery, analytics), subject to appropriate data processing agreements. We may also disclose data where required by law or to protect our legal rights.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project and client data is typically retained for 7 years for accounting purposes. You may request deletion of your data at any time (subject to legal retention requirements).

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate data.
  • Request erasure of your data ("right to be forgotten").
  • Restrict or object to our processing.
  • Data portability.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at hello@veladigitalgroup.com.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. We use analytics cookies to understand website traffic — no advertising or profiling cookies are used.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Data transmitted via our contact forms is encrypted in transit via TLS.

9. International Transfers

Our team may operate across multiple countries. Any transfer of personal data outside the UK is conducted in accordance with applicable transfer mechanisms, including Standard Contractual Clauses where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

VELA DIGITAL LTD
69 Loose Road, MAIDSTONE, ME15 7BY, United Kingdom
Email: hello@veladigitalgroup.com